At Sattva Health Shop we want you to be happy with your order. If something isn’t right, here is exactly where you stand.

Your 14-day right to change your mind

If you are shopping as a consumer, you have 14 days from the day you receive your order to tell us you wish to cancel it, in line with EU and Maltese distance-selling rules. You then have a further 14 days to return the goods to us.

To start a return, email info@sattvahealthshop.com with your order number and which items you wish to return.

How to return your items

You can choose either option:

• Send it back to us. The cost of return postage is paid by you, and we recommend a tracked service — until the parcel reaches us it remains your responsibility.
• Bring it to us. You are welcome to drop the items off at our collection point in Triq il-Qroll, San Pawl il-Baħar, within the same 14-day window, at no cost to you. Please contact us first so we can make sure someone is there to receive it.

Condition of returned items — please read before opening

Food supplements, foods and cosmetic products are sealed for health, hygiene and safety reasons. In line with EU consumer law, once a sealed item has been opened, unsealed or otherwise tampered with, it can no longer be returned or refunded.

To be eligible for a refund, items must come back to us:

• unopened, with any seals, shrink-wrap and safety features intact;
• in their original, undamaged packaging;
• within the 14-day window described above.

You are of course free to examine an item as you would in a shop — but handling it beyond that, or opening a sealed product, means we cannot accept it back.

Refunds

Once we receive and inspect your return, we will confirm the outcome by email. Approved refunds are issued to your original payment method within 14 days, and include the standard delivery charge you originally paid, if any. Return postage is not refunded.

Damaged, faulty or incorrect items

This is different, and you are fully covered. If an item arrives damaged, faulty, past its date or simply isn’t what you ordered, contact us within 48 hours of delivery with your order number and a photo. We will arrange a replacement or a full refund including all postage costs — the exclusions above do not apply, and your statutory rights are unaffected.

Contact

Sattva Pure Living Ltd, trading as Sattva Health Shop
Email: info@sattvahealthshop.com
Phone: +356 9955 8858
Collection point: Triq il-Qroll, San Pawl il-Baħar SPB 2550, Malta